New Banking………

Trudi Henderson

NatWest’s new Community Banker – Trudi Henderson

As the Natwest Branch in Langport prepares to close it doors in October , mum of two Trudi Henderson has been appointed as Natwest Community Banker for the South Somerset area.

NatWest has introduced this new role in response to the changing ways customers bank. Community Bankers will work in local communities recently affected by branch closures. As part of their role, they will provide customers with personal assistance in accessing the right banking options for their needs across a range of channels.

Trudi will be based in Langport on Mondays and Wednesdays 10am-3pm; this will also include Somerton in the near future.  It may include Fridays, depending on the communities’ requirements across this area.

Commenting on her new role, Trudi said: “I’m excited to have the opportunity to develop a strong relationship with our customers in South Somerset, in particular in Wellington, Williton, Langport and Somerton, helping to ensure that NatWest remains an important part of its many thriving communities. The impact of technological changes on the way people bank with us has been dramatic but we’re also aware that not everyone is comfortable with these changes.”

As part of their role, Community Bankers will:
• Host regular events across the community to educate customers on being financially fit, living in the digital world and preventing fraud. These events will be held in local venues.
• Conduct financial health checks with customers, to identify opportunities to help them with new products or services appropriate to their goals, needs and priorities. These events will also be held in local community venues.
• Engage with the community through a number of channels such as charity events, social groups and other community activities
• Utilise social media to increase their presence in the community, through the sharing of useful and relevant financial and digital information and tips
• Signpost and/or coach customers through our online application process for new products and services, providing them with the skills to self serve for future needs.
• Maintain and deepen relations through proactively conducting targeted customers care calls, particularly those who might otherwise lose contact with the bank taking the time to educate them in the variety of different ways to bank
• Proactively educate customers in the different ways to bank, supporting them in choosing the right service options for their needs
• Engage with local schools to promote Moneysense and support workshops for children ranging from 5-18 to help young people make sense of money.

You can contact Trudi on 07920414030 or at trudi.henderson@natwest.com

You can also meet Trudi at a drop-in event on Friday 28th July, between 2 and 7pm, at Langport Town Hall, where there will be other information about what’s happening after the closure of the NatWest Bank branch.